*10% OF ALL SALES IN JUNE WILL BE DONATED TO THE NAACP*

FAQ

GENERAL

I want to send gifts to 3 different people, should I checkout 3 different times?

Yes. At the moment, the site only accommodates one shipping address per checkout. 

My company is running a virtual All Hands and we'd love to send care packages to everyone's home in advance, is that possible? Can we customize them?

Absolutely! Reach out directly with some details and we'll go from there. Custom, bulk gifting is in our DNA so fear not, we have you covered.

Are you planning to expand product selections to include other cities?

Yes! We started with New York because it's our home base but we're already exploring new neighbors and curating new gifts...Sign up for our emails to be notified whenever we launch a new gift! 

What is The Giftwell? Where can I find more information?

The Giftwell is our sister site which has been our main focus until COVID-19 showed up and postponed weddings. The Giftwell hand-delivers custom wedding welcome gifts directly to guests in key cities nationwide. To learn more, or start building your own, visit the site!

And let's all remember. Weddings. WILL. go. on.
In the meantime, let's spice up our lives with some care packages, shall we?

ORDERS & SHIPPING

I'm sending my friend a gift, can I include a custom note?

Yes! Include your message in the notes section at checkout and we'll hand-write it on a branded 5x7" notecard.

What kind of box do you ship in?

Gift contents are packaged with white crinkle paper in a white corrugated shipping box - it's the chicest 'mailer' you ever did see. 

Gifts shipped to hot climates are packed slightly differently to accommodate ice packs and insulation.

How long does shipping take?

Gifts ship within 1-2 business days. Please give 3-6 business days for delivery depending on the shipping destination. Get in touch if you'd like something sooner and we can quote a rush option!

*Due to the nature of what's going on in the world, UPS & USPS deliveries may be delayed without notice.

**Orders placed on Friday will ship out on Monday to avoid gifts sitting in warehouses over the weekend.

Shipping to HOT climates 

If you're shipping to hot climates chocolate items are subject to melt if the package is left in the sun (for example, by the front door/porch).

We recommend telling the gift recipient to look out for a box to avoid this. However, If you prefer to keep it a secret, we can swap out chocolate items in any gifts for a non-meltable option. Email us: hello@thegiftwell.com

Are gifts returnable?

Because all packages consist of food items, we do not accept returns.

OTHER

Don't see the answer to your question?

Get in touch: hello@thegiftwell.com

Section 4

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